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frequently asked questions

Please browse our commonly asked questions. If you need more assistance please call (+64) 09 630 3530 or email us on: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Address Package

Communications Package

Meeting rooms

Payment Options

Other Services

 

  • Address Package

Q: How Does Virtual Office Mail Forwarding Work?

A: You have the option of having your mail re-directed to a forwarding address on the same day or being notified by phone and mail held for collection or re-direction.

Q: How often is my mail collected?

A: Daily

Q: What additional costs are there with the Address Package?

A: Our base rate is all inclusive – there are no hidden costs

  • Communications Package

Q: Do you provide unique phone number?

A: Yes,every client has a dedicated and exclusive phone number.

Q: Are my calls answered in my company's name?

A: Yes, all company calls will be answered by our Executive Office personnel in your company’s name with your customized greeting.

Q: What is the cost of on forwarding calls to a landline?

A: Forwarded calls will be on-charged to you and the cost depends on the network used and their current rate

Q: What is the cost of on forwarding calls to a mobile?

A: Forwarded calls will be on-charged to you and the costs depends on the network used and their current rate

Q: Can you transfer calls to cell phone or international numbers?

A: Yes at your cost

Q: Will customers calling my business know it is a “virtual office”?

A: No, our trained and dedicated Executive Office support team will meet all your business needs.

Q: How much notice do I have to give if I want to quit?

A: One month

Q: Do I have to make a longer term contract?

A: All contracts are on a month by month basis and you can cancel at any time.

Q: What does a Directory Board Listing cost?

A: You get a free listing on our Directory Board located in Reception. You are responsible for signage costs

Q: Are there cancelation fees if I decide to opt out?

A: There are no cancellation fees – just one month’s notice

Q: Can I sign up from any country?

A: Yes, we have clients from all over the world.

  • Meeting rooms

Q: How do I book a meeting room?

A: After you have signed up you will be given access to our online calendar to see availability. You will then make your booking via email or phone. Your booking details will be confirmed by email.

Q: How much notice do I have to give for a meeting room/boardroom booking?

A: The bookings are made on a first come first served basis.

Q: Can I come and have a look at your premises?

A: Yes, we encourage you to come in for a chat and have a look around if you are in Auckland. Otherwise, our website has some great photos showing our beautiful modern complex.

Q: Will I be charged for a meeting room/boardroom booking if I don’t cancel or fail to show?

A: If you fail to cancel within 48 hours of your booking you will be charged at the same rate as if you had attended the booking as it prevents other people from using this service.  If the cancellation is due to unforeseen circumstances, you will not be charged.

Q: How will I be charged for services on a Casual Package?

A: You will be invoiced immediately and payment is due within 7 days.

  • Payment Options


Q: How will I pay for my monthly service?

A: Future monthly payments can be made by completing a direct debit form or by credit card payment. Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Q: Will I receive an invoice for the services I use?

A: Yes, you will receive a monthly invoice detailing all costs.

Q: How soon can I get set-up?

A: Call 09 360 3530 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

  • Other Services

Q: What is a ‘hot desk’?

A: A workstation in mCubed Offices where anyone can set up and work from and pay by the hour.  You simply book the “hot desk” through our online booking system and access our wireless.

Q: Do You Have Space Where I Can Come and Work or Meet Clients?

A: Yes!  You can use our meeting room, boardroom or hot desk facilities.

Q: Can I hire secretarial services?

A: Yes!  Our professional staff can assist you at the rate of $35.00 per hour (+ gst).

Q: What does your secretarial services include?

A: Banking, typing, emailing, photocopying, faxing, scanning, document binding, proof reading, reception services, bookings, confirming meetings, concierge, phone calls, dry cleaning, etc.

Q: Do you have visitor parking?

A: There is customer parking (60 minutes) out the front of The Zone on Edwin Street and paid parking directly across the road.